Privacy Policy

RNS-X-RAY LTD
Privacy Policy
Last updated: 19/06/2026

RNS-X-RAY Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Who We Are

RNS-X-RAY Ltd
Registered in England & Wales
Company Number: 17004610
Registered Office: Available on request
Email: info@rns-x-ray.co.uk

For the purposes of data protection law, RNS-X-RAY Ltd is the data controller.

2. What Information We Collect

Identity Information

  • Full name
  • Business name (if applicable)

Contact Information

  • Email address
  • Telephone number
  • Postal address

Vehicle & Product Information

  • Vehicle make/model
  • Head unit details
  • Fault descriptions

Payment Information

Payments are processed securely via Stripe. We do not store full card details.

Stripe may collect:

  • Card details
  • Billing address
  • Transaction details

You can view Stripe’s privacy policy at: https://stripe.com/privacy

3. How We Use Your Information

We use your information to:

  • Process bookings and repairs
  • Create and manage repair orders
  • Send order confirmations and shipping instructions
  • Communicate regarding your repair or enquiry
  • Process payments
  • Issue invoices
  • Provide warranty support
  • Maintain service records
  • Comply with legal obligations

We do not sell or rent personal data to third parties.

4. Legal Basis for Processing

Contractual Necessity

Processing necessary to fulfil a contract or take steps before entering into a contract, including repair orders, software services, invoices, customer communications and return shipping.

Legal Obligation

Compliance with accounting, tax, and business regulations.

Legitimate Interest

To improve service quality and manage customer records.

Consent

Where you submit an enquiry through our website.

5. Data Retention

We retain customer records for:

  • 6 years (for accounting and tax compliance)
  • Duration of warranty period (whichever is longer)

After this period, data may be securely deleted unless legally required to retain it.

6. Data Sharing

We may share limited data with:

  • Stripe (payment processing)
  • Courier companies (for return shipping)
  • Email service providers (order notifications and shipping instructions)
  • Accountants or professional advisers
  • Legal authorities where required

We do not share data for marketing purposes.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data. Payment information is processed securely via Stripe's encrypted systems.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of data (where legally permitted)
  • Object to processing
  • Restrict processing
  • Request data portability
  • Lodge a complaint with the Information Commissioner's Office (ICO)

We may update this policy from time to time. Updates will be published on this page with the revised date.

9. Order Data Collected at Checkout

When you place an order, we collect the information required to process that order: your name, email address, phone number, country, vehicle details, unit or part number, fault description, return name, return postcode and return address.

We use this information to create your repair record, attach the details to the Stripe payment, send order confirmations, provide shipping instructions, carry out the repair, contact you if we need clarification, and return the unit to you.

Our main lawful basis for this order processing is contractual necessity. We may also retain limited records where required for legal, tax, accounting, warranty and dispute-resolution purposes.